Almost any conversation that you have with a business owner will involve a discussion about the current business progress: “How many orders do you process each week?” “What was the turnover for the last month or quarter?” Most business owners will be able to answer those questions fairly easily, but then you can dig a bit deeper: “How many orders went out for delivery later than they should have done?” “How many orders were short of stock?” “Do you know which orders or customers made you the best margin?” Questions like these can be harder to answer, because many businesses are not set up to record this information.  Very often, it’s a matter of waiting for the telephone call or email which asks about the late delivery, or the missing stock. Besides having to field these calls, which is often hard work as customers may well be angry by this point, the business is losing money; either directly through inventory shortages, or indirectly through a failure to retain dissatisfied … [Read more...]